Return & Refund Policy

EliteKart

Last Updated: June 2026

At EliteKart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products

• Intimate or hygiene-related products

• Gift cards

• Downloadable software products

• Items marked as non-returnable on the product page

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number

• Photos of the product

• Description of the issue

We will review the request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Shipping Costs

• Original shipping charges are generally non-refundable.

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Contact Us

For any questions regarding returns or refunds, please contact us through the contact information provided on our website.